Frequently Asked Questions

Do I need drivers for my Smart Card Reader?

+iD smart card reader is CCID compliant for easy plug & play (no additional USB driver is required of operating systems supporting CCID).

For non CCID OS support please download drivers here:

Software: Drivers & Utilities

PC/SC Driver Support PC/SC Driver Support XP SP3 32/64 Bit 2003 Server Windows® CE 5.0 / CE NET (depending on hardware) Windows® Vista (32 /64 bit), Windows® 8 Mac® OS X (Power PC / Intel) Linux® Drivers

CCID compliant (Mac® OS X, Windows®, Linux®)

NB! Please make sure your ID card, internet browser (CHROME is recommended) and OS software are up to date, and enable automatic update for drivers on your computer.

Warranty & Returns

We provide 2 years of manufacturer's warranty for all +iD smart card reader electronical parts.

We also have a 2 weeks full refund policy. Please return the unused smart card reader to the address mentioned in contact. After inspecting the +iD smart card reader we will issue a refund (excluding shipping costs).

For warranty related returns, please return the smart card reader to the address mentioned in contact. In case of a defected smart card reader, after the inspection we will send you a new smart card reader free of charge.